ENJOY FREE SHIPPING
All orders over $150 New Zealand / Australia.
Orders over $500 Worldwide

SHIPPING + RETURNS

NEW ZEALAND ORDERS

  • Enjoy FREE SHIPPING to anywhere in New Zealand for orders over $150. Orders under $150 incur a flat $10 shipping fee.

  • We use NZ Courier Post for all New Zealand deliveries.

  • You will receive your order within 2-5 days upon placing your order.

  • A tracking number will be issued to you via email once your parcel has been collected for delivery.

AUSTRALIAN ORDERS

  • Enjoy FREE SHIPPING to anywhere in New Zealand for orders over $150. Orders under $150, incur a flat $15 shipping fee to anywhere in Australia.

INTERNATIONAL ORDERS

  • Enjoy FREE SHIPPING Worldwide for all orders over $500. Orders under $500, incur a flat $25 shipping fee.
  • For international deliveries, we use DHL Express.
    You will receive your garments within 3-5 days upon placing your order.

  • We deliver internationally to all countries.

  • International taxes, if applicable, will be payable upon receipt.

RETURNS INFORMATION

  • Should your order not be the right style or fit for you, please simply return it to us in its original condition with the tags still on for a full refund.

  • Returns are accepted within 14 days from receiving your online order.
    We will refund the money back with the same payment method once we receive the goods.

  • We accept returns for all items except clearance sale (over 60% reduced) and special promotions where the returns policy is listed on the promotion. 

  • All goods returned must be in new, unworn condition and with the labels in tact. Unfortunately should you soil a garment during the try-on process - the garment will no longer be able to be on-sold and so is unable to be returned. Soiled, damaged or worn garments that are returned will be returned to sender without a refund as we will not be able to on-sell these garments. Please use a change scarf when trying on all tops at home. White garments for example that are returned with makeup marks will be returned to sender.
  • Unfortunately we are no longer offering FREE RETURNS now that we are past Covid-19 Lockdowns. Please simply return any orders by post or courier and we will issue you a refund as soon as we receive back into our dispatch centre.

         Please send any returns to:
         PAULA RYAN ONLINE
         2A Good Street, Rangiora 7400, New Zealand.

  • REFUNDS can only be made through the payment method that you originally used. E.g. If you paid by Pay Pal, you will be refunded through Pay Pal.

SALE + OUTLET STOCK

  • All SALE items (except Clearance or OUTLET stock)) can be returned for a full refund with the exception of special promotions where the returns policy will be listed on that promotion. E.g. In a promotional email.
    Or on a web banner.

  • Please return within 14 days of receipt.

  • For Clearance SALE (items discounted over 60%) or OUTLET stock, please choose carefully, as these can be returned, but for an online store credit to the same value.

For any questions you may have, please don't hesitate to contact our customer service team: service@paularyanonline.com

Thank you for shopping with us.